Refund/Returms Process 

We want your car hire experience to be easy and worry-free. Here’s how our Refund & Returns process works:

Cancellations

• You can cancel your booking free of charge within the allowed cancellation window (Shown in Cancellation policy).

• Cancelling after this time may result in a partial refund or a fee.

• No-shows are usually not refundable.

How to Cancel or Request a Refund

You can manage your booking or request a refund by:​

• Emailing our support team

• Calling customer service

Just provide your booking reference number.

Returning Your Vehicle

When you bring the car back:

• We complete a quick inspection (fuel, mileage, and condition).

• Any extra charges (e.g., fuel or late-return fees) will be clearly explained before processing.

Refund Timing

Refunds are issued to your original payment method and usually take 3–10 business days to appear.
Security deposit releases may take 3–14 days, depending on your bank.

Modifying Your Booking

Need to change your pick-up time or vehicle? We’re happy to help—just contact us.
Any price difference will be shown before confirming the update.