Effective Date: 06/11/2025
Last Updated: 06/11/2025

Welcome to Auto Drive Rentals PTY LTD. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, make a booking, or rent a vehicle from us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Auto Drive Rentals PTY LTD operates in New South Wales, Australia. We provide car rental services to customers and visitors through our website and in person.

If you have any questions about this policy, please contact us:
📧 Email: Adam.darwich8@autodriverentals.com.au
📍 Address: 45 Larra St Yenorra, NSW
📞 Phone: 0451-482-117

2. Information We Collect

We collect personal information that helps us provide safe and reliable car rental services. This may include:

• Your full name

• Date of birth

• Residential address

• Contact details (phone number and email)

• Driver’s licence number, expiry date, issuing state/country, and copy

• Payment details (credit/debit card information, billing address — processed securely)

• Booking and rental details (dates, vehicle, condition reports, mileage, etc.)

• Insurance or emergency contact details (if applicable)

• Any communication you have with us (emails, calls, messages, forms)

We only collect information that is reasonably necessary for our business purposes.

3. How We Collect Information

We may collect your information when you:

• Make a booking through our website, by phone, or in person

• Provide identification or payment information when renting a car

• Contact us for support, feedback, or general enquiries

• Interact with our website (e.g. contact forms, online chat, or cookies)

We may also receive information from third parties such as payment processors, booking platforms, or law enforcement agencies (if required).

4. How We Use Your Information

We use your information to:

• Confirm your identity and driver eligibility

• Process bookings, payments, and security deposits

• Manage rental agreements and provide customer support

• Handle insurance claims, damage reports, or traffic infringements

• Comply with legal and regulatory requirements

• Improve our website, services, and customer experience

5. Sharing Your Information

We may share your information with:

• Insurers, legal authorities, or law enforcement (for accidents, offences, or legal requests)

• Payment service providers and financial institutions

• IT and website service providers who support our operations

• Government agencies as required by Australian law

We do not sell, rent, or trade your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Information is stored securely in electronic or physical formats, and only authorised personnel have access.

If we use third-party systems (such as booking or payment platforms), we ensure they meet Australian privacy standards or provide equivalent protection.

7. Access, Correction, and Deletion

You have the right to:

• Request access to the personal information we hold about you

• Ask us to correct any incorrect or outdated details

• Request that we delete your information when it’s no longer needed

To make a request, please contact us using the details in Section 1.
We may ask for identification before processing your request.

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve performance and user experience.

Cookies are small files stored on your device that help us understand website traffic and usage patterns. You can choose to disable cookies through your browser settings, but some site features may not work properly.

We may also use third-party analytics (e.g. Google Analytics) to collect anonymised usage data. No personally identifiable information is shared with these services.

9. Data Retention

We keep your information only for as long as necessary to:

• Complete your car rental transaction

• Comply with legal, tax, or insurance obligations

• Resolve disputes or claims

After this period, your information is securely deleted or anonymised.

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us directly.

We will acknowledge your complaint and aim to resolve it promptly (usually within 30 days).

If you’re not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992
🌐 www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated “Effective Date” shown at the top.

By continuing to use our services after changes are made, you accept the revised Privacy Policy.